Related Post
Integrating Microfocus Solution with Proprietary Analytics Platform
Region MEA IndustryFinance/Banking Overview Post an expansion spree, a large regional bank was looking to bolster the combined infrastructures and…
Sales Lead Generation
Region India OverviewSmart order Assistant Challenges Big Giant partners loads the orders on their platform, which is not interfaced with…
Revamping a Network with Gigamon’s Aggregation and SSL Visibility Solution
Region MEA IndustryFinance/Banking Objective To revamp a network to enhance visibility, security and efficiency Challenges Enhance network visibility Minimize ancillary…
Advancing Business Operations with Microsoft Azure
Region MEA Industry E-commerce Overview A large regional e-commerce entity with recently expanded global operations was looking to upgrade its…
Implementing AWS Solutions for Digital Transformation
Region MEA IndustryPublishing Overview El-Moasser Books, one of the biggest publishing houses in Egypt, was looking to transition to digitally…
Transforming Customer Experience with Sitecore on Microsoft Azure
- Region MEA
- IndustryFinance/ Banking
-
Overview
- A leading enterprise bank in the middle east wanted to realize its goal of introducing new revenue streams and uniquely transforming user experience and customer relationships. Redington partner, Horizontal Digital, assessed the client’s requirements through CX strategy workshops and journey mapping and arrived at the solution. Horizontal developed a comprehensive digital product for the bank using commerce, cloud and a series of customer experience strategies and delivered a ‘Commerce as a Service’ solution powered by Sitecore on Microsoft Azure.
- Objective To introduce new revenue streams and transform customer experience
-
Challenges
- Offer commerce capabilities for customers
- Transform customer experience
- Build hyper-personalized and customer-centric services
-
Outcomes
- Combines cloud innovation to power commerce as a service
- Cost savings, scalability and reduced TCO
- customer experiences
