The University of Nairobi was looking to centralize the inefficient and disjointed operations of its numerous departments. The client wanted a single point of contact for all processes along with call center automation. Redington partner, Computech Limited, assessed the client’s requirements and came up with an end-to-end solution to address the challenges. Computech implemented the Cisco Unified Contact Center Express solution, which provided a secure contact center software solution and IVR ports that were easy to deploy and manage. The deployment was done in a timely manner and to the client’s satisfaction.

• Centralize processes across departments
• Automate call center floor
• Monitor quality assurance of call center agents

• Secure and sophisticated contact center software solution
• Easy to deploy and manage IVR ports
• Workforce productivity improvement