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Introducing Better Billing Experience for Cost Savings and Customer Satisfaction
- Region India
- Challenges
- Partners raised concerns like shortage in delivered stocks, damaged stocks delivered, no open deliveries for IGST Billing
- This led to the partners claiming debit notes and customer dissatisfaction
- Outcome
- Restriction of indiscriminate IGST billings
- Introduction of IGST billing within region, movement of stocks from POE to NON-POE locations enabling local billings and on-time deliveries
- Reduction of TAT and increase in efficiency
- Benefits
- Zero concerns raised on the quantity and quality of delivery
- Cost reduced by 70% with increased customer satisfaction
