Introducing Better Billing Experience for Cost Savings and Customer Satisfaction - Redington

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Introducing Better Billing Experience for Cost Savings and Customer Satisfaction

  • Region India
  • Challenges
    • Partners raised concerns like shortage in delivered stocks, damaged stocks delivered, no open deliveries for IGST Billing
    • This led to the partners claiming debit notes and customer dissatisfaction
  • Outcome
    • Restriction of indiscriminate IGST billings
    • Introduction of IGST billing within region, movement of stocks from POE to NON-POE locations enabling local billings and on-time deliveries
    • Reduction of TAT and increase in efficiency
  • Benefits
    • Zero concerns raised on the quantity and quality of delivery
    • Cost reduced by 70% with increased customer satisfaction

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