Enhanced Performance and 24/7 Managed Service Support for a Healthcare Service Provider
Industry Healthcare Sector
Customer NAMEMedrona – service provider for healthcare industry
About CompanyMedrona offers service solutions for medical billing companies, physicians and group practices, laboratories, hospital-owned and contracted ambulatory service provider networks and outpatient services.
WorkloadAWS DMS, Three-tier architecture, Active directory
CloudAWS
Project ScopeImplementation of AWS infrastructure & Managed Service 24/7
OfferingMulti-Tier Architecture, Database migration and 24/7 managed service support
They had Single Tier Architecture with App and DB running on the same server.
Web Tier and Domain controller running on the same Windows server.
Heavy Impact to Application Performance and their monitoring revealed throughput issues.
Had challenges to improve efficiency and lower costs.
Monitoring and maintaining cloud infrastructure is difficult.
Our Approach
By implementing three-tier architecture helped the customer to overcome performance and throughput issues.
Proposed Solution
The customer had been running Microsoft workloads from a single server. The solution proposed that these be hosted on multiple EC2 instances thus eliminating the persisting performance issues.
Fresh application installation and SQL Database migration approach was followed using R-Lane migration methodology.
All user traffic is routed via a site-to-site tunnel and NAT Gateway is used for accessing the application and Database, respectively.
For the migration scope of the project, EC2 with Windows Server and SQL Server were launched and configured as required prior to initiating the migration.
Setup VPN Tunnels between source and AWS and customer office and AWS.
Promoted Windows EC2 server to Domain controller to have an AD with minimal cost and to serve as an ADC in cloud.
Proposed managed service support for 24/7.
Outcome(s)/results & Metrics for success
Increase Availability ,Performance Efficiency, Operational excellence through automation, Up to date Patches, Security Optimizations, Cost Optimization.
AWS Services Used
AWS Database Migration Service, Active Directory, CloudWatch and CloudTrail, VPN,Amazon EC2, Amazon EBS, and S3.
Architecture
Managed service Benefits
Resource Optimization, Cost Monitoring
Backups and data integrity will be checked periodically
Security Best Practices, Compliance Monitoring
Proactive Communication about incidents
Governance Policies, Automation
Helpdesk support for 24/7
Offering 3 ways to create a ticket
Tollfree now supports 6 regional languages
Server patching will be done periodically
Monthly report will be sent to every month and call will be scheduled for further improvements and feedback
